FAQ

Why should I choose Gray Line?

With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.

Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you’re traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you’ll either have a great experience or we’ll make it right.

Why should I pre-purchase my tickets?

We recommend that you buy your tickets in advance to ensure tour availability and the best rate for your trip. As a traveler you have a lot to worry about, so go ahead and have the peace of mind that your sightseeing adventures are booked and ready for your arrival.

How will I receive my tickets?

Once you’ve completed the booking process you will see an electronic, ready-to-print ticket on your screen. Not at a printer? No worries, we will also email you this voucher for your records and to print when you have access. You will need to print this voucher to redeem it for your tickets at your destination.

How do I confirm my booking?

Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with our local expert at your destination of choice at least 24 to 72-hours in advance of your trip via email reserve@graylineguatemala.com or telephone +502 52028180. This is a quick verification of your travel details and a great time to arrange any hotel pickups or extra perks you would like included in your excursion.

How do I make a change to my booking?

We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact the local Gray Line Guatemala office by email reserve@graylineguatemala.com. Contact information can be found on your electronic voucher. Please note that there are several tours that once booked, cannot be amended. For example, tours that include a hotel stay or air tickets or specific day of operation.

What is Gray Line’s Guatemala cancellation policy?

If you cancel at least 7 calendar days in advance, there is no cancellation fee.
If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days in advance, you will be charged a 100% cancellation fee.

Take note: Some tours cannot be cancelled once booked. This will be clearly noted on the tour’s product page and is generally for our multi-day and overnight excursions or a tour includes air tickets. If you have an emergency and absolutely can’t travel on the date you originally planned your trip, let us know and we’ll do everything we can to work with you.

Do you offer group discounts?

If you are inquiring about tickets from parties of 11 or more guests, please contact by email reserve@graylineguatemala.com to inquire about group rates. These discounts and their availability will vary by location and are not guaranteed, but we are always happy to help with your party’s excursions!

Do I have to present a printed copy of my voucher or can I just show it from my smart phone?

We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.

What if I am at a hotel and don't have access to a printer?

Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.

WHY BOOK WITH GRAY LINE GUATEMALA
  • Book services direct from the source
  • Book with a brand you know and trust
  • No hidden fees
  • Local customer service when you need it
CONTACT GRAY LINE GUATEMALA